Intercultural Sensitivity Among In-Service Teachers in Greece: A Nationwide Survey Using the Intercultural Sensitivity Scale
Abstract
This study aims to examine the intercultural sensitivity (IS) of in-service teachers in Greece by providing a nationwide profile across the five dimensions of the Intercultural Sensitivity Scale (ISS). Addressing a gap in previous Greek research, which has largely focused on pre-service teachers, specific specializations, or geographically limited samples, the study investigates whether Greek teachers’ intercultural sensitivity is balanced across dimensions and how selected demographic factors relate to their IS levels. Methodologically, the study employed a quantitative, cross-sectional survey design. Data were collected from 409 in-service teachers working in primary and secondary education across all 13 administrative regions of Greece, using the ISS and a supplementary demographic questionnaire. The findings revealed that teachers reported a generally high level of overall intercultural sensitivity. However, the dimensional analysis indicated a clear values–confidence imbalance: participants scored highest on Respect for Cultural Differences but lowest on Interaction Confidence. This suggests that, although teachers demonstrate strong positive attitudes toward cultural diversity, they report comparatively lower confidence in managing intercultural interactions. Furthermore, postgraduate qualifications and non-urban residency were associated with higher levels of intercultural sensitivity, while other demographic variables showed more limited or inconsistent effects. The study concludes that Greek in-service teachers possess a strong affective foundation for intercultural education, but practical interactional confidence remains less developed. These findings imply that teacher training and professional development should move beyond reinforcing positive attitudes and place greater emphasis on experiential, skills-based approaches that strengthen teachers’ confidence and effectiveness in culturally diverse classrooms.
- Nationwide survey examined Greek in-service teachers’ intercultural sensitivity.
- Teachers reported high overall intercultural sensitivity across ISS dimensions.
- Respect for Cultural Differences scored highest among Greek teachers.
- Interaction Confidence scored lowest, showing a values–confidence imbalance.
- Findings support skills-based teacher training for intercultural classrooms.
Article information
https://doi.org/10.36923/jicc.v26i2.1439
How to Cite
Full text article
References
Akcin, H. V. (2023). Turkish language teachers' intercultural sensitivity. International Journal of Education and Literacy Studies, 11(3), 145–156. https://doi.org/10.7575/aiac.ijels.v.11n.3p.145
Bennett, M. J. (1986). A developmental approach to training for intercultural sensitivity. International Journal of Intercultural Relations, 10(2), 179–196. https://doi.org/10.1016/0147-1767(86)90005-2
Bennett, M. J. (2017). Developmental model of intercultural sensitivity. In Y. Y. Kim (Ed.), The international encyclopedia of intercultural communication. Wiley. https://doi.org/10.1002/9781118783665.ieicc0182
Bhawuk, D. P. S., & Sakuda, K. (2009). Intercultural sensitivity and influence effectiveness. International Journal of Intercultural Relations, 33(3), 151–163.
Biasutti, M., Concina, E., & Frate, S. (2020). Working in the classroom with migrant and refugee students: The practices and needs of Italian primary and middle school teachers. Pedagogy, Culture & Society, 28(1), 113–129. https://doi.org/10.1080/14681366.2019.1611626
Boudouaia, A., Htun, K. W. W., Al-Qadri, A. H., Saroh, Y., & Beddiaf, A. (2022). Intercultural sensitivity of English language teachers in Algeria. Cogent Education, 9(1), 2042034. https://doi.org/10.1080/2331186X.2022.2042034
Byram, M. (1997). Teaching and assessing intercultural communicative competence. Multilingual Matters.
Chen, G. M., & Starosta, W. J. (1998). A review of the concept of intercultural awareness. Human Communication, 2, 27–54.
Chen, G. M., & Starosta, W. J. (2000). The development and validation of the intercultural sensitivity scale. Human Communication, 3, 1–15. https://doi.org/10.1037/t61546-000
Chranioti, N., & Arvanitis, E. (2018). Teachers' intercultural sensitivity in Greek public schools. Educational Journal of the University of Patras UNESCO Chair, 5(2), 87–98.
Deardorff, D. K. (2006). Identification and assessment of intercultural competence as a student outcome of internationalization. Journal of Studies in International Education, 10(3), 241–266. https://doi.org/10.1177/1028315306287002
Deardorff, D. K. (2009). Synthesizing conceptualizations of intercultural competence: A summary of emerging consensus. International Journal of Intercultural Relations, 33(2), 141–152.
Díaz-Pacheco, C. M., Vergara-Reyes, C., & Conejeros, M. L. (2025). Intercultural sensitivity of teachers towards the immigrant community: A mixed research with three public schools. Revista Española de Pedagogía, 83(291), 331–350. https://doi.org/10.22550/2174-0909.4345
Drandić, D. (2016). Intercultural sensitivity of teachers. Croatian Journal of Education, 18(3), 837–857. https://doi.org/10.15516/cje.v18i3.1751
Fantini, A. E. (2009). Assessing intercultural competence: Issues and tools. In D. K. Deardorff (Ed.), The SAGE handbook of intercultural competence (pp. 456–476). SAGE Publications. https://doi.org/10.4135/9781071872987.n27
Fritz, W., Mollenberg, A., & Chen, G. M. (2002). Measuring intercultural sensitivity in different cultural contexts. Intercultural Communication Studies, 11(2), 165–176.
Hammer, M. R., Bennett, M. J., & Wiseman, R. (2003). Measuring intercultural sensitivity: The intercultural development inventory. International Journal of Intercultural Relations, 27(4), 421–443. https://doi.org/10.1016/S0147-1767(03)00032-4
Kaihlanen, A. M., Hietapakka, L., & Heponiemi, T. (2019). Healthcare professionals' cultural competence: A systematic review of organizational interventions. International Journal for Equity in Health, 18, 108. https://doi.org/10.1186/s12912-019-0363-x
Karras, I., & Themelis, I. (2025). Intercultural sensitivity of Greek in-service EFL teachers: Investigating the influence of a professional development module and demographic factors. Intercultural Education. Advance online publication. https://doi.org/10.1080/14675986.2025.2570980
López-Rocha, S. (2016). Cross-cultural communication competence: The perceptions of lecturers and students in higher education. PROFILE Issues in Teachers' Professional Development, 18(1), 163–179.
Mahoney, J. S., & Schamber, S. L. (2004). Exploring the use of caring theory in intercultural interactions. Journal of Transcultural Nursing, 15(1), 5–13.
Maniatis, P., & Panagiotidou, S. (2025). Intercultural sensitivity of Greek teachers and relationship with their teaching practice. Research, Society and Development, 14(5), e5814548815. https://doi.org/10.33448/rsd-v14i5.48815
Palaiologou, N., & Dimitriadou, C. (2013). Multicultural/intercultural education issues in pre-service teacher education courses: The case of Greece. Multicultural Education Review, 5(2), 49–84. https://doi.org/10.1080/2005615X.2013.11102902
Peng, S. C. (2006). Exploring the impact of cross-cultural training on intercultural communication competence: The case of universities in Taiwan. Journal of Intercultural Communication, 11, 1–22.
Popović, K. B. (2019). Intercultural sensitivity of primary school teachers. Sinteze, 8(16), 51–67. https://doi.org/10.5937/sinteze8-24082
Spinthourakis, J. A., Karatzia-Stavlioti, E., & Roussakis, Y. (2009). Pre-service teacher intercultural sensitivity assessment as a basis for addressing multiculturalism. Intercultural Education, 20(3), 267–276. https://doi.org/10.1080/14675980903138624
Strekalova-Hughes, E. (2017). Comparative analysis of intercultural sensitivity among teachers working with refugees. Journal of Research in Childhood Education, 31(4), 561–570. https://doi.org/10.1080/02568543.2017.1346730
Tuncel, İ., & Paker, T. (2018). Effects of an intercultural communication course in developing intercultural sensitivity. International Journal of Higher Education, 7(6), 198–207. https://doi.org/10.5430/ijhe.v7n6p198
Van Oudenhoven, J. P., & Van der Zee, K. I. (2002). Intercultural training effectiveness: Evaluation results of the culture assimilator method. International Journal of Intercultural Relations, 26(3), 309–324. https://doi.org/10.1016/S0147-1767(02)00041-X
Wang, W., & Zhou, M. (2016). Validation of the short form of the intercultural sensitivity scale (ISS-15). International Journal of Intercultural Relations, 55, 1–7. https://doi.org/10.1016/j.ijintrel.2016.08.002
Wu, J. F. (2015). Examining Chen and Starosta's model of intercultural sensitivity in the Taiwanese cultural context. International Journal of Modern Education and Computer Science, 7(6), 1–8. https://doi.org/10.5815/ijmecs.2015.06.01
Zorman, A., & Zudic Antonic, N. (2019). Intercultural sensitivity of teachers. Annales: Series Historia et Sociologia, 29(2), 247–258.
Authors
How to Cite
License
Copyright (c) 2026 Ioannis Karras, Ioannis Themelis

This work is licensed under a Creative Commons Attribution 4.0 International License.
This journal provides immediate and free open access to all its content and is distributed under the terms of the Creative Commons Attribution 4.0 International License (CC BY 4.0). This means readers are permitted to read, download, copy, distribute, print, search, or link to the full texts of articles, or use them for any other lawful purpose, without asking prior permission from the publisher or the author, as long as proper attribution is given. This policy is consistent with the Budapest Open Access Initiative (BOAI) definition of open access.